Freeze Form

Trips, spills, holidays, whatever it is, we are here to help but we got a few rules first!

You must give 7 days notice before you want your freeze period to take effect.

You can freeze your membership for 1 to 3 month, after which your membership will automatically commence.

Fee: Memberships may be frozen for a fee of €5 for the first 30 days. Thereafter, an additional €5 >30 days and €10 >60 days.

Please note:

• You will not receive a confirmation email, and your account will not be frozen if your request is for less than 30 days.

• The maximum freeze period is 90 days, even if you request a longer duration.

Also, please note that it’s not possible to go directly from a freeze to a cancellation in order to bypass the 21-day cancellation notice.

If you choose to freeze your membership and later decide to cancel, your next billing cycle will still be processed before the membership can be officially cancelled.